We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For food and treats, we will offer a refund or exchange regardless of the reason, as long as the request is made within or reasonably close to the 30-day return window.
To be eligible for a return on supplies or toys, the item must be:
In the same condition as when you received it
Unworn and unused
With all original tags attached
In its original packaging
Accompanied by a receipt or other proof of purchase
To start a return, please contact us at info@freshfurpets.com.
If your return is approved, we will process it electronically right away and provide instructions on how and where to send your package. Items returned without first requesting and receiving approval will not be accepted.
Customers are responsible for the cost of return shipping labels.
You can always contact us at info@freshfurpets.com with any questions about returns.
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
The fastest way to request an exchange is to email us at info@freshfurpets.com to initiate a return for the item you have. Once your return is approved, we recommend placing a separate order for the replacement item.