Frozen Shipping Protection is an optional service available for $9.99 per order.
When purchased, your order is protected against rare carrier transit delays that result in spoilage.
While the vast majority of our frozen shipments arrive on time without issue, unexpected carrier delays can occasionally occur. Frozen Shipping Protection provides added peace of mind in the rare event that a transit delay causes your order to spoil.
If your package is delayed in transit beyond the carrier's expected delivery window and the delay causes your frozen products to spoil, we will reimburse 100% of your order total after your claim is approved.
We stand behind every order we ship. If an order spoils due to our error, including improper packaging, insufficient dry ice, or any issue within our control, we will take full responsibility and work to make it right, regardless of whether Frozen Shipping Protection was purchased. Frozen Shipping Protection applies only to spoilage resulting from carrier transit delays.
Carrier transit delays that cause frozen products to spoil.
Reimbursement of 100% of your order total for approved claims.
To request reimbursement, please contact us within 48 hours of delivery and provide:
Your order number.
Photos of the products and packaging upon arrival.
Any additional information we may reasonably request to verify the claim.
Frozen Shipping Protection does not cover:
Incorrect or incomplete shipping addresses provided by the customer.
Packages that are refused or returned by the recipient.
Delivery delays caused by the recipient not being available when a signature is required.
Theft after delivery or packages marked as delivered by the carrier.
Damage or spoilage resulting from the package being left outside after delivery.
Orders where no carrier transit delay occurred.
If Frozen Shipping Protection is not purchased, the customer assumes the risk of spoilage resulting from carrier transit delays. We are not liable for spoilage or loss of product caused by shipping delays once the package has been accepted by the carrier for delivery.
We reserve the right to verify carrier tracking information and claim details before issuing a reimbursement.